What exactly are we improving?
Name the specific workflow. Avoid vague goals like use AI or be more efficient.
The KAOS 6 is a simple way to stop AI adoption becoming noise. It turns vague interest into a practical conversation about workflow, accountability, data, control and measurable outcomes.
Name the specific workflow. Avoid vague goals like use AI or be more efficient.
Define who reviews, approves, follows up and owns the result.
Identify the trigger: request, deadline, invoice, note, incident, form, file or exception.
Know the source of truth before summaries, routing or recommendations are trusted.
Keep judgement, approvals and sensitive decisions visible and auditable.
Define the business result: time saved, missed actions reduced, reporting faster, risk lower.
What exactly are we improving?
Who is accountable?
What causes something to happen?
What information can we trust?
Where must a human remain involved?
What measurable result should change?